IT Service Desk Support

Client Solution Architects (CSA) is currently seeking  IT Service Desk Support to support a program at Norfolk Naval Shipyard, Portsmouth, V.A. 

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

This position is contingent on contract award. 

How Role will make an impact:

1. Technical Support &      Troubleshooting:
   • Provide desktop support and service desk operations, resolving hardware and       software issues across Windows and macOS platforms.
   • Support Microsoft 365 applications and services, including Outlook, Teams,       OneDrive, and SharePoint.
   • Utilize remote support tools (e.g., Remote Desktop Protocol (RDP), System Center       Configuration Manager (SCCM)) to diagnose and resolve technical issues.
2. System & Account Management:
   • Perform user account management within Active Directory, including provisioning,       group policy administration, and access control configuration.
   • Maintain  compliance with role-based access control (RBAC) and acceptable use       policies.
3. Incident Management:
   • Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for       incident tracking, resolution, and escalation.
   • Apply basic  networking knowledge to resolve connectivity issues involving TCP/IP,       DNS, DHCP, and VPN technologies.
4. Cybersecurity & Compliance:
   • Demonstrate awareness of cybersecurity best practices, including data handling,       access control, endpoint security, and incident reporting procedures.
   • Ensure  compliance with service-level agreements (SLAs) and ITIL practices.
5. Customer Service &      Communication:
   • Exhibit strong written and verbal communication skills to effectively interact       with users and stakeholders.
   • Deliver exceptional customer service and problem-solving in high-pressure       environments.
6. Operational Support:
   • Participate in or support shift-based or on-call operational schedules, as required.
   • Support remote and hybrid workforce environments with a focus on maintaining       productivity and security.

What you’ll need to have to join our award-winning team:

• Clearance: Must possess and maintain an active Secret Clearance
• Associate Degree in Information Technology, Computer Science, or a related field
• CompTIA Security+ (current and compliant with DoD 8570 or relevant agency policy).
• Minimum of 2–4 years of relevant experience for Tier II support roles OR Minimum of 4+ years of advanced support experience in areas such as system access management, endpoint administration, or incident response in Tier III support roles.
• Desktop support and service desk operations.
• Supporting Microsoft 365 applications and services.
• Utilizing remote support tools (e.g., RDP, SCCM).
• Managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira).
• User account management in Active Directory.
• Diagnosing and resolving networking issues (TCP/IP, DNS, DHCP, VPN).
• Adhering to cybersecurity best practices and ITIL standards.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Effective customer service in high-pressure environments.
• Awareness of ITIL practices and service-level agreements (SLAs).
• Ability to support remote and hybrid workforce environments.

What Sets you apart:

• Bachelor’s Degree in Information Technology or a closely related discipline 
• CompTIA A+, ITIL v4 Foundation, Microsoft 365 Fundamentals, or Azure Fundamentals.

‍This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.‍

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As a federal contractor, CSA will abide by the client’s infectious disease protocols.

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WE BELIEVE great companies know who they are and what they stand for. CSA’s common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients’ toughest challenges. It’s no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career.

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We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.  
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Be a part of CSA … do  great  things!

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CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.

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‍If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to  hr@csaassociates.com. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We’re an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.‍

Federal Equal Opportunity is the Law
‍Federal Employee Rights under FMLA
‍Federal Employee Polygraph Protection Act
‍E-Verify Participation Poster (uscis.gov)
‍If you are a California resident applying for a job, you consent to our  California Job Applicant Privacy Notice .‍

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Notification for current or previously cleared professionals:

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Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA’s applicant tracking system.
By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.