IT Customer Service & Tech Support , Jr.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

CSA is looking for a Customer Service & Tech Support – Junior to provide on-site support to the Prime Contractor located at the Pearl Harbor Naval Shipyard (PHNSY) and Intermediate Maintenance Facility (IMF) located at Joint Base Pearl Harbor Hickam Hawaii. The purpose of this IT and Cybersecurity services contract is to provide the Government with IT and cybersecurity support capabilities in compliance with Department of Defense (DoD), Department of Navy (DoN), Naval Sea Systems Command (NAVSEA), and Department of Energy (DoE) regulatory requirements.

How Your Role Will Make an Impact:

• Primary responsibility is to provide on-site support Monday – Friday from 0630 to 1500 normal working hours (as directed by the Prime Contractor). 
• There may be requirements to provide support outside of PHNSY&IMF normal working hours.  
• Coordinates and assigns work projects, such as converting to new hardware or software, and provides technical support and advice to organizations, individuals, and employees in information processing departments. 
• Evaluates workload and capacity of computer system to determine the feasibility of expanding or enhancing computer operations. 
• Recommends improvements to the computer system. 
• Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. 
• Writes training manuals and trains workers in use of new software or hardware. 
• Excludes paraprofessional positions.  

What You Will Need to Join Our Award-Winning Team:

• Clearance: Must have the ability to obtain and maintain an active Secret Clearance
• Education: Bachelor's of Arts/Science is preferred; however, a degree may be substituted with adequate experience
• Minimum of 1 to 3 years experience in customer service and technical support.
• Certifications: Security+

What Sets You Apart:

• Clearance: An active Secret Clearance
• Education: Possession of a Bachelor's of Arts/Science degree

‍This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.‍

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As a federal contractor, CSA will abide by the client’s infectious disease protocols.

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WE BELIEVE great companies know who they are and what they stand for. CSA’s common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients’ toughest challenges. It’s no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career.

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We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.  
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Be a part of CSA … do  great  things!

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CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.

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‍If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to  hr@csaassociates.com. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We’re an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.‍

Federal Equal Opportunity is the Law
‍Federal Employee Rights under FMLA
‍Federal Employee Polygraph Protection Act
‍E-Verify Participation Poster (uscis.gov)
‍If you are a California resident applying for a job, you consent to our  California Job Applicant Privacy Notice .‍

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Notification for current or previously cleared professionals:

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Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA’s applicant tracking system.
By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.