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Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

This position is contingent upon award.

How Role will make an impact:

• Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
• Incident Management & SLAs: Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system. Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
• VIP Support Delivery: Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs). Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
• Customer Satisfaction & Reporting: Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness. Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
• Enterprise Coordination & ACTR Oversight: Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services. Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
• Desktop & Asset Management: Oversee comprehensive desktop support for hardware and peripherals. Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
• Wireless Support Management: Direct technical support and inventory management for over 1,500 wireless devices. Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
• Conference Room Operations: Manage operational, scheduling, and technical support for 12 conference rooms. Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
• Training & Onboarding: Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems. Ensure all training attendance and effectiveness metrics are documented.
• Resource & Budget Analysis: Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds. Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.

Client Solution Architects (CSA) is currently seeking a Software Quality Assurance Analyst to support a program in Millington, TN.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

This role is contingent on award.

How Role Will Make an Impact:

• Programs, analyzes, and runs tests on new or modified software programs, including documentation, diagram, and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.
• Conducts compatibility tests with vendor-provided programs.
• Runs in-depth testing, detects problems, recommends solutions, and determines if program requirements have been met.
• Recommends program improvements or corrections to programmers.
• Writes, revises, and verifies quality standards, and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Reviews computer operating log to identify program processing errors.
• Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards.
• Oberves computer monitor screen during program test to detect error codes or interruption of program and corrects errors.
• Identifies differences between establishment standards and user applications, and suggests modifications to conform to standards.
• Sets up tests at request of user to locate and correct program operating error following installation of program.
• Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Writes documentation to describe program evaluation, testing, and correction.
• May evaluate proposed software or software enhancement for feasibility.
• May develop utility program to test, track, and verify defects in software program.
• May write programs to create new procedures or modify existing procedures.
• May train software program users.

Client Solution Architects (CSA) is currently seeking a NEN Analyst  to support a program onsite* at Dahlgren, VA. 

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

This position is contingent upon contract award.

How Role will make an impact:

• Troubleshooting of AMCI administrative issues
• Ordering and seat refresh for NEN programs 

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program onsite* at Dahlgren, VA.

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

This position is contingent on contract award.

How Role will make an impact:

Technical Proficiency:

• Computer networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., Public Key Infrastructure)
• Remote access technologies
• Systems administration concepts
• Common network tools (e.g., ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• Operating System command line execution (e.g., ipconfig, netstat)
• Cloud computing service and deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)

Security Awareness:

• Cybersecurity principles, threats, and vulnerabilities
• National and international cybersecurity laws, regulations, and ethics
• Organizational IT user security policies (e.g., account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes

Support and Service Delivery:

• Risk management processes (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• Standard Operating Procedure (SOP) development and maintenance

Client Solution Architects (CSA) is currently seeking a Senior Acquisition Management Analyst to support a program onsite in San Diego, California.

 *Onsite/Hybrid/Remote work schedules subject to change based on contract requirements. 

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

This position is contingent upon award.

How Role will make an impact: 

• Acquisition Management provides daily program, analytical, and acquisition management support to senior level executives. 
• Acquisition Management provides detail oriented management of records, business research analysis, and valuation strategies. They may also be involved in various administrative tasks.
• Acquisition Management should have strong computer, finance, and analytical skills. They will often work with or lead teams. 

Client Solution Architects (CSA) is currently seeking a Senior Software Quality Assurance Analyst to support a program onsite in Millington, TN.

 *Onsite/Hybrid/Remote work schedules subject to change based on contract requirements. 

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

This role is contingent on award.

How Role will make an impact:

• Programs, analyzes, and runs tests on new or modified software programs, including documentation, diagram, and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines. 
• Conducts compatibility tests with vendor-provided programs. 
• Runs in-depth testing, detects problems, recommends solutions, and determines if program requirements have been met.
• Recommends program improvements or corrections to programmers. 
• Writes, revises, and verifies quality standards, and test procedures for program design and product evaluation to attain quality of software economically and efficiently. 
• Reviews computer operating log to identify program processing errors. 
• Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards. 
• Observes computer monitor screen during program test to detect error codes or interruption of program and corrects errors.
• Identifies differences between establishment standards and user applications, and suggests modifications to conform to standards. 
• Sets up tests at request of user to locate and correct program operating error following installation of program. 
• Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation. 
• Writes documentation to describe program evaluation, testing, and correction. 
• May evaluate proposed software or software enhancement for feasibility. 
• May develop utility program to test, track, and verify defects in software program. 
• May write programs to create new procedures or modify existing procedures. 
• May train software program users.

Client Solution Architects (CSA) is currently seeking a Senior Software Quality Assurance Analyst to support a program onsite in Arlington. VA.

 *Onsite/Hybrid/Remote work schedules subject to change based on contract requirements. 

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

This role is contingent on award.

How Role will make an impact:

• Programs, analyzes, and runs tests on new or modified software programs, including documentation, diagram, and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines. 
• Conducts compatibility tests with vendor-provided programs. 
• Runs in-depth testing, detects problems, recommends solutions, and determines if program requirements have been met.
• Recommends program improvements or corrections to programmers. 
• Writes, revises, and verifies quality standards, and test procedures for program design and product evaluation to attain quality of software economically and efficiently. 
• Reviews computer operating log to identify program processing errors. 
• Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards. 
• Observes computer monitor screen during program test to detect error codes or interruption of program and corrects errors.
• Identifies differences between establishment standards and user applications, and suggests modifications to conform to standards. 
• Sets up tests at request of user to locate and correct program operating error following installation of program. 
• Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation. 
• Writes documentation to describe program evaluation, testing, and correction. 
• May evaluate proposed software or software enhancement for feasibility. \
• May develop utility program to test, track, and verify defects in software program. 
• May write programs to create new procedures or modify existing procedures. 
• May train software program users.

Client Solution Architects (CSA) is currently seeking a Software Quality Assurance Analyst to support a program in Arlington. VA.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

This role is contingent on award.

How Role Will Make an Impact:

• Programs, analyzes, and runs tests on new or modified software programs, including documentation, diagram, and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.
• Conducts compatibility tests with vendor-provided programs.
• Runs in-depth testing, detects problems, recommends solutions, and determines if program requirements have been met.
• Recommends program improvements or corrections to programmers.
• Writes, revises, and verifies quality standards, and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
• Reviews computer operating log to identify program processing errors.
• Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards.
• Oberves computer monitor screen during program test to detect error codes or interruption of program and corrects errors.
• Identifies differences between establishment standards and user applications, and suggests modifications to conform to standards.
• Sets up tests at request of user to locate and correct program operating error following installation of program.
• Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Writes documentation to describe program evaluation, testing, and correction.
• May evaluate proposed software or software enhancement for feasibility.
• May develop utility program to test, track, and verify defects in software program.
• May write programs to create new procedures or modify existing procedures.
• May train software program users.

Client Solution Architects (CSA) is currently seeking a Sustainment Collective Trainer to support our program at Fort Leavenworth in Kansas. 

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

This position is contingent upon contract award. 

How Role will make an impact:

• DTT SME in Sustainment
• Supports live and constructive Mission command training. 
• Maintains currency with doctrine published by TRADOC and ensures TUCs are provided the latest training OPORDs and Scenarios. 
• Maintains DTT flexibility in team member composition to provide modular training support requirements to low density branches such as chemical, sustainment, aviation, engineers, fires, etc. 
• Works with the TUC to manipulate the OPORD or scenario to meet the unit’s needs and to provide a realistic training event.