Create solutions.
Apply technology.
Be the future.

Client Solution Architects (CSA) is currently seeking an Operations Manager onsite in Arlington, VA.

CSA is seeking an Operations Manager IV to support US Navy Program Executive Office Manpower, Logistics, and Business Solutions (PEO MLB) at Naval Support Facility Arlington, VA. The Operations Manager IV will provide senior-level operational, programmatic, and technical coordination support to the Associate Program Manager (APM) for the Authoritative Data Environment (ADE), the Navy’s enterprise data integration, analytics, and API services platform mandated under DoDI 8320.02 and 8320.07.

ADE consolidates MyNavyHR data into a secure, cloud-based Infrastructure as a Service (IaaS) environment, enabling a Single Source of Truth (SSOT), enterprise analytics, DevSecOps pipelines, and API-driven data exchange across MyNavyHR systems. The Operations Manager IV ensures the program’s operational rhythm, governance, documentation, and stakeholder coordination remain aligned with ADE’s mission to deliver authoritative, validated, and accessible data to sailors, business users, and Navy systems.

Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

How Your Role Will Make an Impact:

• Provides APM support through meeting preparation, brief preparation, managing external and internal resources. 
• Participates in development of Technical Direct Letter and addressing other programmatic needs of the APM.  
• Manage and administer the ADE SharePoint environment, including permissions, access, content organization, and document lifecycle management. 
• Maintain situational awareness of ADE’s multi-zone AWS GovCloud IL4 environment, including Dev/Test, Production, Management, Integration Test, Pre-Production, and Container/Virtualization layers.
• Facilitate collaboration between stakeholders. 

Client Solution Architects (CSA) is currently seeking a systems administrator onsite at our Pensacola, FL location who specializes in monitoring and maintaining the Enterprise Compliance Patching with a solid background in patching, security configuration compliance, and vulnerability assessment who regularly exercises discretionary and substantial decision-making authority.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

How Your Role Will Make an Impact:

• Perform troubleshooting to isolate and diagnose common system problems and document system events to ensure continuous functionality for a hardened state. 
• You’ll coordinate with all applicable application owners, program managers, and database administrators to initiate corrective actions and help to perform some of the testing of new items including security updates, image deployment, and patch management. 
• Help customers to overcome tough challenges through monitoring and performance management, using tools to automate continuous patching and compliance. 
• Utilize your technical expertise will to identify problem areas and opportunities for improvement in a mission critical network and ensure security posture is maintained. 
• Utilize your experience and communication skills to turn metrics into information and communicate their meaning and system state. 
• Gain experience in compliance remediation and patch management to ensure applications and system resources are compliant with DoD hardening.

Client Solution Architects (CSA) is seeking an IT Compliance Analyst to join our growing company in support of our Navy client onsite at our Pensacola, FL location.  We are looking for someone to Provide Support utilizing the RMF Process Guide (Security Plan Approval, Security Assessment Plan (SAP) Approval, System Assessment Report (SAR) Approval, Security Assessment Package Approval, and Continuous Monitoring) for several ATO packages.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

How Role will make an impact:

• This person will provide package support per Naval Education and Training Commands continuous monitoring guidance. 
• Establish periodic meetings/Meet with NETC Cyber RMF Team to discuss RMF timelines, tasks, and deliverables
• Maintain eMASS Record 
• Maintain Key artifacts (Package hardware/software lists, diagrams, etc).
• Maintain other artifacts required by RMF/eMASS( Categorization Form, Contingency Plan (CP), Disaster Recovery Plan (DRP),Incident Response Plan (IRP), Vulnerability and Patch Management Plan, Privacy Impact Assessment (PIA), System Level Continuous Monitoring (SLCM) Strategy)
• Ensure MONTHLY Scans are conducted per SCA Testing Guidance
• Ensure all assets in Hardware are scanned, and credentialed
• Process scans utilizing the eMASSter tool 
• Ensure all applicable STIGS are conducted for all assets in the Hardware List
• Ensure all QUARTERLY updated applicable STIGs from DISA website are implemented
• Review findings and associate each with applicable affected security control;
• Update POAM items (See POAM Section) Web Risk Assessment (WRA) Scan (if applicable) ATO Modifications (Use Case)

CSA is looking for a Part-Time on Call Training Specialist to support a program onsite at Hohenfels, Germany.

The Training Specialist supports the design, planning, preparation, execution, and recovery of training events for exercises up to and including Combined Joint Task Force level; provides subject matter expertise for the Command and Control, Maneuver, Fires, Protection and Sustainment Warfighter functions. The Training Specialist also prepares exercise scenarios, war plans, and orders to support exercises; tests and evaluates computer simulation databases to ensure military operations are accurately displayed; develop assessments input for exercise design, planning, preparation, execution, and afteraction review of company through COCOM-level exercises; design, develop, rehearse, and execute academics; and develop and execute AAR products and take-away packages. This position does not provide work authorization for Germany or Italy.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

How Your Role Will Make an Impact:

• Develops, coordinate, synchronizes, and delivers scenarios products to include scenario concept, war plans, orders and master scenario event list products to stimulate training.
• Develop and execute assessment plan to support exercise training objectives
• Researches, analyzes, implements and develops specialized training materials to enhance military exercises.
• Train U.S. and multinational military personnel on specialized areas.
• Train exercise support personnel how to emulate specialized areas.
• As required, be prepared to role play U.S. Army, joint, interagency, intergovernmental, and/or multinational individuals.
• Analyzes and operates simulation and mission command systems.
• Develops and presents after action materials.
• Provide input to exercise design and technical planning products.
• Support set-up, transition, and break down for all training and training support activities pertaining to this task order.
• Participate in individual training, seminars, conferences, exercise/experiment planning events, site surveys, and exercise and training events and supports the planning and preparation processes and product development as needed. 

Client Solution Architects (CSA) is currently seeking a Simulation Analyst IV to support a program onsite at Grafenwoehr, Germany.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

The Simulation Analyst executes the design, planning, preparation, execution, and recovery of training events from the company through the Combined Joint Task Force level. Analyzes and designs simulation supported military exercises. Provides subject matter expertise for the Command and Control, Maneuver, Fires, Protection and Sustainment Warfighter functions. Performs one or more of the following or related activities:

1) Analyzes unit training requirements and designs computer simulation exercises to accomplish them.

2) Analyzes unit performance during computer simulation exercises.

3) Prepares exercise scenarios, war plans, and orders to support exercises.

4) Tests and evaluates computer simulation databases and ensures that simulations are accurately portraying military operations. 

5) support assessments input for exercise design, planning, preparation, execution, and after-action review of company through COCOM-level exercises.

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements. 

How Role will make an impact:

• Perform and provide military exercise analytical support.
• Design Exercise Support Plans and Exercise Support Manning Documents.
• Analyze, develop and synchronize story lines and Joint Master Scenario Event List.
• Provide functional expertise to support simulation data base builds.
• Prepared to operate mission command and simulation systems.
• Support the development after action review materials.
• Analyze military mission requirements in the context of developing computerized simulation exercises and training events.
• Provide subject matter expertise on the U.S. military exercise system.
• Test stations and system configuration as part of the exercise preparation phase.
• Perform IT quality assurance of systems and provide feedback to system network administrators.
• Provide input to exercise design and technical planning products.
• Support set-up, transition, and break down for all training and training support activities pertaining to this task order.
• Participate in individual training, seminars, conferences, exercise/experiment planning events, site surveys, and exercise and training events and supports the planning and preparation processes and product development as needed.

Client Solution Architects (CSA) is currently seeking a Senior Veeam Backup Technician to support a program onsite in Pensacola, FL. 

CSA is looking for a Veeam Backup Technician who will be responsible for managing our enterprise backups to ensure disaster recovery.  

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

Onsite/Hybrid/Remote work schedules subject to change based on contract requirements. 

How Your Role Will Make an Impact:

• Managing backup systems, including troubleshooting failed jobs and running make-up jobs as necessary on a daily basis
• Monitoring backup jobs and alerts to ensure that backups are valid and occurring on a desired frequency
• Maintaining, updating and documenting the enterprise disaster recovery and business continuity plans, including new acquisitions when necessary
• Conducting analysis of enterprise systems to determine risks and implement disaster recovery best practices
• Scheduling, managing, and conducting backup testing and disaster recovery plan testing on a frequent basis
• Ensuring compliance with departmental policies (i.e., change management, security standards, release management, incident management)
• Setup and configure Veeam on server/client . 
• Monitor daily Veeam activity and reporting to proactively avoid issues 
• Modify and optimize backup schedules. 
• Improve automation and productivity of backups through scripting enhancements. 
• Troubleshoot and resolve missed and failed Veeam backups. 
• Interface with vendors for escalation of issues
• Update Veeam policies and procedures. 
• Good Knowledge on handing virtual infrastructure and VMs. 
• Good skills on performance optimization.
• Solving complicated Hardware cases and Liaising with Hardware Vendor/ Veeam support

Client Solution Architects (CSA) is currently seeking an IT Help Desk Technician to support a program onsite in Washington, DC.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

CSA Global is seeking an Information Technology (IT) Helpdesk Technician at the Commander Navy Installations Command (CNIC) Headquarters at the Washington Navy Yard, DC.  Provides second-tier support to end users for either PC, server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems.

Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

How Role will make an impact:

• Support, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems to include, but not limited to, Windows 10 operating systems and periodic system updates.
• Install, support, troubleshoot and remediate issues pertaining to new/reissued PC hardware and software.
• Accurately complete CNIC user agreement forms and other processes associated with property control, and obtaining the necessary signatures, and distributing forms in a timely manner.
• Integrate system peripherals such as printers, scanners, digital senders, mass storage devices, etc. into users’ workstations.
• Configure and support end-user network connectivity including, but not limited to, wired LAN and wireless LAN in building 111.
• Demonstrate knowledge of Google's Android and Apple's iOS operating systems used primarily in mobile technology and supported hardware devices such as smartphones and tablets.
• Must be able to demonstrate knowledge in Android's Linux-based open-source technology. Must be able to troubleshoot various users' devices such as major manufacturers for Samsung for Android and iOS Apple iPhone and iPad devices. Know its interface and basic features in accordance with government standards to help customize, troubleshoot, and restore user issues.
• Must have completed Purebred training in order to serve and perform Purebred Agent duties to assist mobile wireless users in registering their derived credentials with DISA database for all wireless devices. Verify Security Technical Implementation Guide (STIG) requirements have been established on user smartphone devices.
• Provide support for all IT equipment, to include PCs, printers, portable computers, multi-function print devices, and smartphone devices, Polycom (video VTC) units and other miscellaneous IT equipment.
• Install, configure, and support current and future versions networking protocols for wired and wireless connectivity, for local and remote users.
• Install, configure, and troubleshoot e-mail client software (Outlook) and guide/assist customers in the management of their email and use of these client applications including, but not limited to, the use of rules and personal folders/archives.
• Log all initial requests for service (i.e., incidents) that circumvent the NMCI Helpdesk (e.g., customer contacts desktop support technician directly) into the CNIC G2 Trouble Ticket Tracking Database within a timeframe mutually agreed upon between the contractor and the government Technical Representative, but no later than 4 business hours after completion of the call.
• Acknowledge all incidents within the timeframe specified.
• Provide detailed documentation of all tasks, troubleshooting steps, and current status of each incident by making appropriate entries in the G2 Trouble Ticket Tracking Database within a timeframe mutually agreed upon between the contractor and the Government’s Technical Representative, but no later than 4 business hours after most recent contact with the customer.
• Perform equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices.
• Provide support for CAC (Common Access Card) deployment. Support and troubleshoot smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates. Provide troubleshooting for CNIC personnel regarding CAC cards and their software certificates.
• Deliver unserviceable or excess IT equipment to staging area for disposal.
• Support asset inventory services for IT peripherals to include external hard drives, Apple Smartphones and related wireless devices iPads and Mifi’s, VTC units, monitors, laptops and desktops for 750+ users.

Client Solution Architects (CSA) is currently seeking a Technical Writer to support a program out of our San Diego, CA location. This position does have the option for remote work, but will need to be local to the San Diego area.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  

Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

How Role will make an impact:

• Producing and maintaining materials such as System Technical Manuals, Quick Reference Guides (QRGs), Engineering Change Orders (ECOs), Software Delivery Documents (SWDs), User Logistics Support Summaries (ULSSs), and other assigned technical documentation.
• Develop, revise, and maintain clear and accurate technical documentation
• Detailed user manuals for fleet systems and equipment, covering system descriptions, operational procedures, Remove and Replace (R&R) instructions, troubleshooting guidance, and parts information
• Quick Reference Guides (QRGs) and Standard Operating Procedures (SOPs) supporting both fleet and depot-level operations
• Software-related operational procedures and documentation
• Collaborate with engineers, software developers, logisticians, supply support personnel, and technical leadership to understand complex systems and convert technical information into clear, user-focused documentation.
• Review technical materials to verify accuracy, clarity, and completeness, incorporating feedback from technical staff and users to enhance documentation quality over time.
• Perform detailed editing and proofreading to maintain consistency, technical accuracy, and professional quality across all documentation.
• Develop and manage Technical Manual records within the Model Based Product Support (MBPS) system.
• Implement structured documentation standards and processes to ensure materials remain consistent, organized, and current, while continuously improving documentation practices.
• Provide documentation support to customers and internal teams related to system deployment, troubleshooting, and best practices.

CSA is looking for a SharePoint Administrator to support a program onsite at Grafenwoehr, Germany.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

The SharePoint Administrator manages the customer’s web-based platform as a project-based, selection and resource configured knowledge management tool. This role manages the architecture of the platform, facilitates ease of use for all customers, and delivers robust support and maintenance. The SharePoint Administrator collaborates with all performance and capability units, remote mission training centers, knowledge product management enablers, operations management and the contract program management team.

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

How Your Role Will Make an Impact:

• Responsible for content management on the Joint Multinational Simulation Center SharePoint portals and public web sites, sub-sites, lists, libraries and content.
• Develop, maintain and continually improve
• The knowledgebase content, taxonomy and organization
• The processes for managing knowledge
• The processes around the creation and use of knowledge
• Optimize knowledge articles for our clients through gap analysis, metric evaluations, working with SMEs, editing, and publishing to our client’s knowledge base
• Work with groups and subject matter experts throughout the organization to support individual and local information search and retrieval needs
• Optimize content according to Search Engine Optimization (SEO).
• Contribute, build and implement SEO best practices for the knowledge base articles
• Support business initiatives and goals and map knowledge impacts and implement change/solution
• Manage content distribution to online channels.
• Increase web traffic across platform and track web analytics and users' engagement.
• Build advanced logic into knowledge management systems to make simulations of human decision making.
• Create systems to support the use of process automation metrics.
• Transform management ideas and implement appropriate solutions
• Identify, track and manage project issues / challenges and ensure they are reported on and resolved in a timely manner.
• Manage multiple simultaneous priorities and workflow, and effectively work both individually and as part of a team.
• Support business initiatives and goals and map knowledge impacts and implement change/solutions.
• Digitize the client's knowledge assets to resolve client challenges by converting into a format to maximize access and utilization.
• Analyze, uncover and understand business challenges and issues faced by the customer, and design and implement effective solutions.
• Facilitate internal and external meetings and workshops to collect input, discuss requirements, report progress and present outcomes.
• Provide high-quality customer service on the delivery, deployment and application of solutions; resolve help desk tickets; troubleshoot problems that arise in an expeditious and efficient manner.
• Manage new requests for intranet projects and sites.
• Support internal and external technical related inquiries.
• Support knowledge system development and research activities.
• Manage digital knowledge repositories, intranets/portals, collaborative tools, and social media tools.
• Integrate HTML, JavaScript, and other web technologies required to implement and maintain web portals.
• Conduct research and collect information from a wide variety of resources