CSA Awarded Department of Veteran Affairs Contract For The Veterans Relationship Management Program




June 5, 2011 — MECHANICSBURG – Client Solution Architects LLC (CSA) announced today the award of a five year IDIQ contract with the Department of Veteran Affairs. CSA is a subcontractor to the prime contract holder, HP. The VRM ITSS program will provide the capabilities required to achieve on-demand access and benefits to comprehensive VA services and benefits in a consistent, user-centric manner to enhance Veterans’, their families’, and their agents’ self-service experience through a multi-channel customer relationship management approach. The contract will be managed out of the CSA Eastern Region.

As a subcontractor to HP, CSA will be proposing services on task orders which best meet the task order’s objectives. Specifically, CSA will be offering Project Portfolio Management services to meet the VA-mandated project management guidelines known as PMAS and ProPath. CSA will also position its Business Case Analysis services as task orders may involve cost-benefit trade-offs contained in VA’s Performance Management and Accountability (PMAS)tracking system and ProPath. Some of the VRM solutions may be very data intensive, and so CSA may offer services in data validation, analysis and analytics. VRM solutions may also impact the VA staff serving Veterans and so we will position our Training and Human Performance Management services. Finally, from our experience developing complex government software applications, we will offer testing and test management services.

“The VA VRM IDIQ contract represents a great opportunity to bring innovative information technology solutions and improved processes to enable better service to the Veteran. In these tough budget environments, designing solutions that are efficient and provide a quality VA experience to Veterans is very important. We look forward to providing our deep analytic, testing and Business Case Analysis expertise and project management services to help the team meet the VRM goals and achieve success,” said David Hickey, Director at CSA.


About CSA — CSA is a professional services firm providing strategic guidance and operational performance solutions to government and commercial clients. CSA helps clients achieve their goals by enhancing organizational performance and maximizing return on investments. The firm helps clients plan and execute processes associated with Project and Portfolio Management, Acquisition and Program Management, Contracts Management, Business and Financial Management, Logistics and Supply Chain Optimization and Business Improvement and Analytics Services. The firm delivers services by combining deep process expertise with strong program management disciplines, analytics and a focus on performance results.